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Frequently asked questions
How are the number of spaces in quota calculated?
Spaces that you create can be published, unpublished, or archived. Only published spaces that are accessible to your clients have shareable links, and account for the quota limits in your account. When you archive one listing, this frees up one space in your quota. You can still view the archived spaces, but you can no longer generate shared links and your clients can no longer view them in the Smplrspace 3D viewer.
Does property size count towards number of spaces in quota?
No. Each published space and individual shared link counts as one space, regardless of size.
Can I share the access to my account with other users?
No, a Smplrspace subscription is a single-seat license to use our software. All plans come with fixed quotas on live shared spaces, and unlimited archived spaces that are subject to fair usage policy. Any abuse of our terms may result in the suspension of your account.
What forms of payments does Smplrspace accept?
We process all payments online securely via Stripe which has partnerships with all major credit cards and selected debit cards. All financial data is stored within the Stripe platform. No financial information is stored within the Smplrspace application or database. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.
For enterprise plans (more than 80 shared spaces), please contact us via our contact page.
Can I switch between monthly and annual subscriptions?
Yes, you can switch from a monthly to annual subscription, or from an annual to monthly subscription at any time by accessing the "Billing" tab in your account settings. The change will be effective at the end of the current billing cycle as subscriptions are paid upfront.
You may also cancel your subscription anytime as per our cancellation policy.
How do I change the plan that I am currently on?
You can opt to change plan anytime. Head to the "Billing" tab in your account settings and select the new plan that you wish to subscribe to. The amount due will be pro-rated based on when the change has been made so that you will always pay for what you use.
If you are on a monthly subscription, you will either be charged or credited the pro-rated difference in your next invoice.
Downgrades for annual subscriptions will have the difference in plan values pro-rated and credited towards the next billing cycle (contact us if you prefer a refund), while upgrades will have the pro-rated difference charged on their selected payment method at the point of ugprade.
How does your cancellation / refund policy work?
All Smplrspace subscriptions include a 14-day free trial, no credit card required. You may cancel your subscription anytime, simply head to the "Billing" tab in your account settings and select the “Cancel subscription” option before the next billing date.
We do not provide any refunds for monthly subscriptions. The cancellation of a monthly subscription will take effect on the last day of the current billing cycle. Until then, customers will be able to access their account and their shared spaces will remain accessible.
For the cancellation of annual plans, we will offer a refund of unused chargeable months in the user's billing cycle. The access to the account will be terminated immediately, and the user's shared spaces will be unpublished. For example, if a user cancels his annual plan after 3.5 months, 4 out of 10 chargeable months have been used and we will refund 60% of the amount paid.