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Frequently asked questions
What is counted as an active floor plan?
Spaces in your account can be published, unpublished, or archived. Only published spaces are accessible to your users and chargeable. When you unpublish or archive a space, it remains accessible in the smplrspace back office to admin users only. It cannot be opened in a viewer, studio, or sandbox. You would need to publish the space again to make it fully functional.
Does the floor plan size impact the cost?
Yes, but not completely. The floor plans base price and export price can vary depending on total surface. Views, studio, and sandbox access are not affected by the size of the floor plan. Sketch service fees are directly computed based on sqft.
Can I invite my team to manage the spaces in my account?
Yes. You may invite as many team members as you wish. Team members have access to the Smplrspace back office and are able to create, publish, archive or delete spaces. They can also manage API keys for your integrations. Team members are free, standard charges on views and studio sessions apply.
What forms of payments does Smplrspace accept?
We process all payments online securely via Stripe which has partnerships with all major credit cards and selected debit cards. All financial data is stored within the Stripe platform. No financial information is stored within the Smplrspace application or database. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.
We may offer additional payment methods for large volume accounts, please contact us via our contact page.
How does your cancellation / refund policy work?
All Smplrspace features come with a free tier, no credit card required. You may cancel your account anytime, simply head to the "Billing" tab in your account settings and select the “Cancel account” option. At the point of cancelling, usage fees for the current month will be charged to your card on record, and your spaces will stop being accessible.
We do not provide any refunds for paid floor plans.