Invoicing, billing, and payments
Learn how Smplrspace billing works for self-serve use and/or software companies, from when invoices are sent to what charges they include.
This article explains how billing accounts work, monthly consolidated invoicing, annual platform fees, renewal and top-up charges, one-time and metered fees, payment methods, due dates, and key pricing terms. It also covers where invoices are sent, how to update billing contacts, and where to find more detailed pricing information.
Contact info
Invoices are sent as a PDF attachment via email to the billing contact emails on your billing account. You can update them anytime on the Billing details tab of the billing account in the app, and multiple comma-separated email addresses are supported.
Monthly consolidated invoices
We send one consolidated invoice per billing account each month, covering all applicable charges from the previous month across every organization linked to the account. One legal entity, one invoice, however many organizations you run. All fees are billed in USD.
Invoice includes
- Annual platform fees for new spaces (billed for the coming year)
- Renewal fees for spaces created a year ago (if not archived)
- Top-up fees for spaces that have grown in size or changed tier (not prorated)
- One-time fees for any service requests commissioned during the month
- Any metered fees from the past month
Billing terms and payment details
Below you’ll find the key terms related to invoicing and payment.
First 3 spaces free
The annual platform fee is waived for your first 3 spaces. The 3 free spaces are shared across your organizations that aren't linked to a billing account. Once you add a 4th space, platform fees apply to all spaces, including the first 3.
Minimum service fee
Please refer to our detailed pricing.
Metered views fee
Please refer to our detailed pricing.
Annual commitment
The platform fee for each space is charged as a one-year commitment, regardless of how long the space is used. Archiving a space before renewal prevents future platform charges, but does not refund the current year's fee. The Billed spaces tab of your billing account shows each space's renewal date and lets you archive it ahead of time.
Invoice delivery
Invoices are sent by email with a link for payment secured by Airwallex.
Payment methods
All payments are in USD. We accept credit card payments through a secure payment link provided via Airwallex. For larger amounts, please get in touch to request bank transfer details. We do not support automatic monthly charges to a card on file at the moment, so all invoices must be reviewed and processed manually each month.
Due date
Payment is due within 7 days of invoice receipt.
Questions
Direct all questions about payments and billing to [email protected].
Pricing details: How fees are calculated
Platform fees are based on the number of levels and the area of each level in your space. All pricing and payments are in USD. For detailed pricing, visit our Pricing page.
Pricing FAQ
Have questions about how pricing works in practice? Visit our Pricing FAQ for answers about quotes, free spaces, top-up fees, archived spaces, and what happens after a quote is approved.